Shipping policy

Last Updated: June 2026

Thank you for shopping with theAmazonXpress.com. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order through theAmazonXpress.com, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–14 business days after payment has been successfully received and verified.

Processing times may vary depending on:

  • Product availability

  • Supplier processing times

  • Inventory verification

  • Payment verification

  • Order volume

  • Seasonal demand

  • Holidays

Processing times are separate from shipping times.

theAmazonXpress.com reserves the right to delay processing for fraud prevention, inventory verification, or other operational reasons.

2. Shipping Locations

We currently ship to many locations worldwide; however, shipping availability may vary by product, supplier, destination country, and applicable laws.

Some products may not be available for shipment to certain countries, states, provinces, or territories.

theAmazonXpress.com reserves the right to refuse shipment to any destination at its sole discretion.

3. Shipping Time Estimates

Estimated shipping times are provided for informational purposes only and are not guaranteed.

Typical delivery estimates may range from:

  • Domestic Orders: 3–15 business days

  • International Orders: 7–45 business days

Actual delivery times may vary due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Local delivery networks

  • Supply chain disruptions

  • Government restrictions

  • Peak shopping seasons

Delivery estimates should not be considered guaranteed delivery dates.

4. Multiple Shipments

Orders containing multiple products may be shipped separately.

Products may arrive:

  • In different packages

  • On different dates

  • From different warehouses

  • Using different carriers

Separate shipments do not qualify for refunds, credits, or compensation.

5. Tracking Information

When available, tracking information will be provided after shipment.

Tracking updates are controlled by the carrier and may:

  • Appear delayed

  • Stop updating temporarily

  • Update only at major transit points

theAmazonXpress.com is not responsible for tracking delays or carrier system errors.

6. Delivery Delays

theAmazonXpress.com is not responsible for delays caused by:

  • Postal services

  • Couriers

  • Customs agencies

  • Weather conditions

  • Natural disasters

  • Labor disputes

  • Transportation disruptions

  • Government actions

  • Military conflicts

  • Public health emergencies

  • Force majeure events

Shipping delays do not automatically qualify an order for cancellation, refund, chargeback, or compensation.

7. Customs, Duties & Taxes

International customers are responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage fees

  • Government charges

These charges are not included in product prices unless specifically stated.

theAmazonXpress.com is not responsible for customs delays, inspections, holds, confiscations, or additional fees imposed by authorities.

8. Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information.

If incorrect information is submitted, including:

  • Wrong address

  • Incorrect apartment number

  • Incorrect postal code

  • Incorrect recipient name

  • Incomplete address

theAmazonXpress.com shall not be responsible for resulting delays, losses, or additional charges.

Address changes may not be possible once an order enters processing.

9. Undeliverable Packages

If a package is returned due to:

  • Incorrect address

  • Refused delivery

  • Failure to claim package

  • Failure to pay customs fees

  • Recipient unavailable

theAmazonXpress.com may:

  • Charge additional shipping fees

  • Deduct shipping costs from refunds

  • Refuse reshipment

  • Treat the package as abandoned after a reasonable period

Original shipping charges are non-refundable.

10. Lost Packages

A package is not considered lost until the carrier determines it to be lost.

Customers must allow sufficient time for carrier investigations.

theAmazonXpress.com reserves the right to:

  • Wait for carrier investigation results

  • Request documentation

  • Verify delivery information

Claims for lost packages may be denied if tracking indicates delivery was completed.

11. Delivered Packages

Once tracking confirms delivery, responsibility for the package transfers to the recipient, subject to applicable law.

theAmazonXpress.com is not responsible for:

  • Porch theft

  • Mailbox theft

  • Lost packages after delivery

  • Delivery to incorrect locations caused by carrier error

Customers are encouraged to use secure delivery locations.

12. Damaged Shipments

Customers must report shipping damage within 7 calendar days of delivery.

Claims must include:

  • Photographs of damaged products

  • Photographs of packaging

  • Shipping label photographs

  • Order information

Failure to provide sufficient documentation may result in denial of the claim.

13. Refused Shipments

Customers who refuse delivery may be responsible for:

  • Return shipping charges

  • Carrier fees

  • Customs charges

  • Restocking fees

Refused shipments do not automatically qualify for refunds.

14. High-Risk Orders

theAmazonXpress.com reserves the right to:

  • Require signature confirmation

  • Require identity verification

  • Delay shipment pending review

  • Cancel suspicious orders

These measures help prevent fraud and unauthorized transactions.

15. Supplier Fulfillment

Some products may be shipped directly from third-party suppliers, manufacturers, distributors, or fulfillment partners.

As a result:

  • Packaging may vary

  • Delivery times may vary

  • Tracking formats may vary

  • Products may arrive separately

This does not affect the validity of an order.

16. Shipping Restrictions

Certain products may be restricted by:

  • Local laws

  • Import regulations

  • Carrier restrictions

  • Product classifications

Customers are responsible for determining whether products may legally be imported into their jurisdiction.

theAmazonXpress.com is not responsible for products refused, delayed, confiscated, or restricted by customs or government authorities.

17. Force Majeure

theAmazonXpress.com shall not be liable for shipping delays or failures resulting from circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Floods

  • Fires

  • Pandemics

  • War

  • Terrorism

  • Labor strikes

  • Transportation failures

  • Cyberattacks

  • Government restrictions

  • Utility outages

18. Shipping Policy Changes

theAmazonXpress.com reserves the right to modify this Shipping Policy at any time without prior notice.

The version posted on the website at the time of purchase shall govern the transaction to the extent permitted by law.

Contact Us

If you have questions regarding shipping, delivery, tracking, or order status, please contact theAmazonXpress.com customer support using the contact information available on our website.